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srgb,var(--st) 16%,rgba(255,255,255,.04));border:1px solid color-mix(in srgb,var(--st) 55%,transparent);font-weight:600;font-size:13px;white-space:nowrap;max-width:300px}.dk-status:hover,.dk-status.open{background:color-mix(in srgb,var(--st) 26%,rgba(255,255,255,.04))}.dk-st-dot{width:9px;height:9px;border-radius:50%;background:var(--st);flex:none;box-shadow:0 0 0 3px color-mix(in srgb,var(--st) 30%,transparent)}.dk-st-dot.sm{width:8px;height:8px;box-shadow:none}.dk-st-label{overflow:hidden;text-overflow:ellipsis}.dk-st-label em{font-style:normal;font-weight:500;color:#ffffffb8}.dk-st-time{font-size:12px;color:#ffffffb3;font-weight:500}.dk-tb-chip{display:inline-flex;align-items:center;gap:7px;height:30px;padding:0 10px;border-radius:15px;color:#e9e2fb;font-size:12.5px;font-weight:500;cursor:pointer;border:1px solid rgba(255,255,255,.14);background:#ffffff0d;white-space:nowrap}.dk-tb-chip:hover,.dk-tb-chip.open{background:#ffffff1a}.dk-tb-chip.bad{border-color:#f2788f99;color:#ffc2cd}.dk-level{display:inline-flex;align-items:flex-end;gap:2px;height:13px}.dk-level i{width:3px;border-radius:2px;background:#ffffff38;transition:background .2s}.dk-level i:nth-child(1){height:4px}.dk-level i:nth-child(2){height:7px}.dk-level i:nth-child(3){height:10px}.dk-level i:nth-child(4){height:13px}.dk-level i.on{background:#4cd09a}.dk-mini-meter{display:flex;align-items:center;gap:8px;color:var(--muted)}.dk-mini-meter>span{flex:1;height:6px;border-radius:3px;background:var(--grey-soft);overflow:hidden}.dk-mini-meter i{display:block;height:100%;background:var(--ok);transition:width .3s}.dk-oncall{display:inline-flex;align-items:center;gap:7px;font-size:12.5px;font-weight:600;color:#8ef0c2;white-space:nowrap}.dk-today{display:inline-flex;align-items:stretch;gap:0;height:36px;border-radius:11px;border:1px solid rgba(255,255,255,.12);background:#ffffff0a;cursor:pointer;padding:0;color:#fff}.dk-today:hover{background:#ffffff14}.dk-today>span{display:grid;align-content:center;padding:0 12px;line-height:1.1;text-align:left}.dk-today>span+span{border-left:1px solid rgba(255,255,255,.1)}.dk-today small{font-size:10.5px;color:var(--chrome-muted);text-transform:uppercase;letter-spacing:.06em}.dk-today b{font-size:14px;font-weight:600}.dk-dial-btn{display:inline-flex;align-items:center;gap:7px;height:34px;padding:0 14px;border-radius:17px;color:#fff;font-weight:600;font-size:13px;cursor:pointer;background:linear-gradient(var(--chrome),var(--chrome)) padding-box,var(--grad) border-box;border:1.5px solid transparent}.dk-dial-btn:hover{background:linear-gradient(var(--chrome-2),var(--chrome-2)) padding-box,var(--grad) border-box}.dk-me{display:inline-flex;align-items:center;gap:4px;border:0;background:none;color:#fff;cursor:pointer;padding:3px;border-radius:20px}.dk-me:hover{background:#ffffff17}.dk-me-av{position:relative;display:inline-flex}.dk-me-dot{position:absolute;right:-1px;bottom:-1px;width:11px;height:11px;border-radius:50%;border:2px solid var(--chrome)}.dk-notes{display:grid;max-height:360px;overflow-y:auto;padding:4px}.dk-note{display:flex;gap:10px;padding:9px 10px;border:0;background:none;text-align:left;border-radius:9px;cursor:pointer;color:var(--ink);position:relative}.dk-note:hover{background:var(--panel-2)}.dk-note.unread:after{content:"";position:absolute;right:10px;top:14px;width:7px;height:7px;border-radius:50%;background:var(--accent)}.dk-note>span.grow{display:grid;gap:1px;padding-right:12px}.dk-note b{font-size:13px;font-weight:600}.dk-note span span{font-size:12.5px;color:var(--ink-2)}.dk-note small{font-size:11px;color:var(--faint)}.dk-note-i{width:28px;height:28px;border-radius:8px;display:grid;place-items:center;flex:none;background:var(--primary-soft);color:var(--primary)}.dk-note-i.missed{background:var(--danger-soft);color:var(--danger)}.dk-note-i.queue{background:var(--warn-soft);color:var(--warn)}.dk-note-i.mention{background:var(--accent-soft);color:var(--accent)}.dk-net{flex:none;display:flex;align-items:center;justify-content:center;gap:8px;padding:7px 14px;font-size:13px;color:#fff;flex-wrap:wrap;text-align:center}.dk-net.down{background:#8a3a12}.dk-net.back{background:#1d7f57}.dk-ws{flex:1;min-height:0;display:grid;grid-template-columns:324px minmax(0,1fr) 356px;gap:8px;padding:8px;background:var(--page);border-radius:16px 16px 0 0;margin:0 6px;position:relative}.dk-ws.side-collapsed{grid-template-columns:324px minmax(0,1fr)}.dk-ws.side-collapsed .dk-side{display:none}.dk-rail,.dk-center,.dk-side{background:var(--panel);border:1px solid var(--line);border-radius:14px;min-height:0;min-width:0;box-shadow:var(--shadow-sm)}.dk-rail,.dk-center{display:flex;flex-direction:column;overflow:hidden}.dk-side{overflow-y:auto;scrollbar-width:thin}.dk-rail-head{padding:14px 14px 0;display:grid;gap:10px;border-bottom:1px solid var(--line)}.dk-rail-head h2{font-size:16px}.dk-rail-head .input{height:34px;font-size:13px}.dk-sim{color:var(--muted)}.dk-tabs{display:flex;flex-wrap:wrap;gap:4px;padding-bottom:10px;margin:0 -2px}.dk-tabs::-webkit-scrollbar{display:none}.dk-tabs button{flex:none;display:inline-flex;align-items:center;gap:6px;height:28px;padding:0 9px;border-radius:8px;border:1px solid transparent;background:none;cursor:pointer;color:var(--muted);font-size:12.5px;font-weight:500;white-space:nowrap}.dk-tabs button:hover{color:var(--ink);background:var(--panel-2)}.dk-tabs button[aria-selected=true]{background:var(--primary-soft);color:var(--primary);font-weight:600;border-color:var(--primary-line)}.dk-tabs .count{font-size:11px;background:var(--panel-3);border-radius:9px;padding:0 6px;color:var(--muted);font-weight:600;line-height:17px}.dk-tabs button[aria-selected=true] .count{background:var(--panel);color:var(--primary)}.dk-tabs button.has-unread .count{background:var(--accent);color:#fff}.dk-ready-hint{margin:10px 10px 0;padding:9px 10px 9px 12px;border-radius:10px;background:var(--warn-soft);border:1px solid color-mix(in srgb,var(--warn) 25%,transparent);font-size:12.5px;display:flex;gap:8px;align-items:center;color:var(--ink-2)}.dk-list{flex:1;overflow-y:auto;padding:6px;scrollbar-width:thin;display:grid;align-content:start;gap:1px}.dk-item{width:100%;display:flex;gap:11px;padding:10px 10px 10px 12px;border-radius:11px;border:0;background:none;text-align:left;position:relative;cursor:pointer;color:var(--ink)}.dk-item:before{content:"";position:absolute;left:2px;top:12px;bottom:12px;width:3px;border-radius:3px;background:transparent}.dk-item:hover{background:var(--panel-2)}.dk-item.active{background:var(--primary-soft)}.dk-item.sla-ok:before{background:var(--ok)}.dk-item.sla-warn:before{background:var(--warn)}.dk-item.sla-bad:before{background:var(--danger)}.dk-item.active:before{background:var(--grad)}.dk-item-av{position:relative;flex:none;height:32px;margin-top:1px}.dk-item-ch{position:absolute;right:-5px;bottom:-5px;border-radius:6px;border:2px solid var(--panel);display:flex}.dk-item.active .dk-item-ch{border-color:var(--primary-soft)}.dk-item-main{flex:1;min-width:0;display:grid;gap:2px}.dk-item-top{display:flex;justify-content:space-between;align-items:center;gap:8px}.dk-item-top b{font-size:13.5px;font-weight:600}.dk-item-time{font-size:11.5px;color:var(--faint);white-space:nowrap}.dk-wait{font-size:11px;font-weight:600;padding:0 6px;border-radius:6px;line-height:18px;white-space:nowrap}.dk-wait.ok{background:var(--ok-soft);color:var(--ok)}.dk-wait.warn{background:var(--warn-soft);color:var(--warn)}.dk-wait.bad{background:var(--danger-soft);color:var(--danger)}.dk-live-time{display:inline-flex;align-items:center;gap:6px;font-size:11.5px;font-weight:600;color:var(--ok)}.dk-item-prev{display:flex;gap:6px;align-items:center;color:var(--muted);font-size:12.5px;min-width:0}.dk-item-prev svg{flex:none}.dk-item.unread .dk-item-prev{color:var(--ink);font-weight:500}.dk-typing-txt{color:var(--accent);font-style:italic}.dk-unread{margin-left:auto;min-width:18px;height:18px;border-radius:9px;background:var(--accent);color:#fff;font-size:11px;font-weight:700;display:grid;place-items:center;padding:0 5px;flex:none}.dk-item-tags{display:flex;flex-wrap:wrap;gap:4px;margin-top:3px}.dk-ai-tag,.dk-q-tag,.dk-vip{display:inline-flex;align-items:center;gap:4px;height:18px;padding:0 6px;border-radius:5px;font-size:10.5px;font-weight:600;white-space:nowrap}.dk-ai-tag{background:var(--accent-soft);color:var(--accent)}.dk-q-tag{background:var(--panel-3);color:var(--ink-2)}.dk-vip{background:var(--accent);color:#fff;letter-spacing:.04em}.dk-list-empty{display:grid;justify-items:center;text-align:center;gap:6px;padding:40px 20px;color:var(--muted);font-size:12.5px}.dk-list-empty svg{color:var(--primary)}.dk-list-empty b{color:var(--ink);font-size:14px}.dk-rail-foot{border-top:1px solid var(--line);padding:10px 14px 12px;font-size:12.5px;display:grid;gap:5px;background:var(--panel-2)}.dk-rail-foot-h{display:flex;justify-content:space-between;font-size:11px;color:var(--faint);text-transform:uppercase;letter-spacing:.06em;font-weight:600}.dk-q-row{display:grid;grid-template-columns:1fr auto 26px;gap:10px;align-items:center;color:var(--ink-2)}.dk-q-sla{font-size:11.5px;font-weight:600}.dk-q-sla.ok{color:var(--ok)}.dk-q-sla.bad{color:var(--danger)}.dk-q-w{text-align:center;font-weight:600;border-radius:6px;background:var(--panel-3);color:var(--muted);font-size:11.5px;line-height:18px}.dk-q-w.on{background:var(--warn-soft);color:var(--warn)}.dk-conv-head{display:flex;align-items:center;gap:12px;padding:11px 14px 11px 16px;border-bottom:1px solid var(--line);flex:none;min-width:0}.dk-ch-id{flex:1;min-width:110px;display:grid;gap:3px}.dk-ch-id h2{font-size:16px}.dk-ch-name{display:flex;gap:8px;align-items:center;min-width:0}.dk-ch-name .pill{line-height:18px;font-size:11px;flex:none}.dk-ch-meta{display:flex;gap:6px;align-items:center;font-size:12.5px;color:var(--muted);white-space:nowrap;overflow:hidden;min-width:0}.dk-ch-meta i{font-style:normal;color:var(--faint)}.dk-ch-phone{display:inline-flex;gap:6px}.dk-ch-meta .mono{font-size:12px}.dk-ch-actions{display:flex;gap:6px;align-items:center;flex:none}.dk-ai-btn{color:var(--accent);border-color:color-mix(in srgb,var(--accent) 35%,transparent)}.dk-ai-btn:hover{background:var(--accent-soft);color:var(--accent);border-color:var(--accent)}.dk-thread{flex:1;min-height:0;overflow-y:auto;overflow-x:hidden;background:var(--panel-2);scrollbar-width:thin}.dk-thread-inner{max-width:800px;margin:0 auto;padding:18px 22px 22px;display:grid;grid-template-columns:minmax(0,1fr);gap:9px;align-content:start}.dk-msg{max-width:min(78%,560px)}.dk-msg .bubble{box-shadow:var(--shadow-sm)}.dk .msg.in.ai .bubble{background:var(--panel);border:1px solid var(--primary-line);border-bottom-left-radius:4px}.dk .msg.in:not(.ai) .bubble{background:var(--panel);border:1px solid var(--line)}.dk-msg-who{display:flex;align-items:center;gap:5px;font-size:11.5px;font-weight:600;color:var(--muted)}.dk-msg-who.ai{color:var(--accent)}.dk-msg-who.note{color:var(--warn);justify-content:flex-end}.dk .msg.out .dk-msg-who{justify-content:flex-end}.dk .msg.out.note .bubble{background:var(--warn-soft);color:var(--ink);border:1px dashed color-mix(in srgb,var(--warn) 50%,transparent);border-bottom-right-radius:4px}.dk-srcs{display:flex;flex-wrap:wrap;gap:4px}.dk-read{color:var(--info);display:inline-flex;align-items:center;gap:3px}.dk .msg .meta span{display:inline-flex;align-items:center;gap:3px}.dk-mention{color:var(--primary);background:var(--primary-soft);border-radius:4px;padding:0 3px;font-weight:600}.dk-file{display:flex;gap:10px;align-items:center}.dk-file b{display:block;font-size:13px}.dk-file small{opacity:.75;font-size:11.5px}.dk-sys{justify-self:center;display:flex;gap:8px;align-items:center;font-size:12px;color:var(--muted);max-width:100%;text-align:center;flex-wrap:wrap;justify-content:center;margin:4px 0}.dk-sys>span{border-radius:14px!important;display:inline-flex;align-items:center;justify-content:center;flex-wrap:wrap;gap:6px;max-width:100%;padding:4px 11px;border-radius:999px;background:var(--panel);border:1px solid var(--line)}.dk-sys.handoff>span{background:var(--grad-soft);border-color:var(--primary-line);color:var(--ink-2);font-weight:500}.dk-sys.handoff svg{color:var(--accent)}.dk-sys small{color:var(--faint);font-size:11px}.dk-tool{justify-self:start;max-width:min(82%,560px);font-size:11.5px;display:flex;gap:6px;align-items:center;padding:5px 10px;border:1px dashed var(--line-strong);border-radius:8px;color:var(--muted);background:var(--panel)}.dk-tool .mono{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:11px}.dk-tool.failed{color:var(--danger);border-color:color-mix(in srgb,var(--danger) 45%,transparent)}.dk-composer-wrap{flex:none;border-top:1px solid var(--line);padding:8px 14px 12px;background:var(--panel)}.dk-modes{display:flex;gap:2px;margin-bottom:6px}.dk-modes button{display:inline-flex;align-items:center;gap:5px;font-size:12.5px;font-weight:600;padding:4px 10px;border-radius:7px;color:var(--muted);background:none;border:0;cursor:pointer}.dk-modes button:hover{color:var(--ink)}.dk-modes button[aria-selected=true]{background:var(--panel-3);color:var(--ink)}.dk-modes button.note[aria-selected=true]{background:var(--warn-soft);color:var(--warn)}.dk-composer{position:relative;border:1px solid var(--line-strong);border-radius:12px;background:var(--panel);transition:border-color .12s,box-shadow .12s}.dk-composer:focus-within{border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-soft)}.dk-composer.note{background:var(--warn-soft);border-color:color-mix(in srgb,var(--warn) 45%,transparent)}.dk-composer.note:focus-within{box-shadow:0 0 0 3px color-mix(in srgb,var(--warn) 18%,transparent);border-color:var(--warn)}.dk-composer.locked{display:flex;gap:10px;align-items:center;padding:14px 16px;margin:10px 14px 14px;border-radius:12px;background:var(--panel-3);color:var(--muted);border:1px dashed var(--line-strong);font-size:13px;flex:none}.dk-ta{width:100%;border:0;outline:0;resize:none;background:transparent;padding:10px 12px 2px;min-height:46px;font-size:13.5px;line-height:1.5;color:var(--ink);display:block}.dk-ta::placeholder{color:var(--faint)}.dk-comp-bar{display:flex;align-items:center;gap:2px;padding:4px 6px 6px}.dk-comp-bar .icon-btn{color:var(--muted)}.dk-win{display:inline-flex;align-items:center;gap:5px;font-size:11.5px;font-weight:600;padding:2px 8px;border-radius:999px;margin-left:6px;white-space:nowrap}.dk-win.ok{background:var(--ok-soft);color:var(--ok)}.dk-win.warn{background:var(--warn-soft);color:var(--warn)}.dk-hint{display:inline-flex;align-items:center;gap:4px;font-size:11.5px;color:var(--faint);margin-right:8px}.dk-note-btn{background:var(--warn);border-color:var(--warn);color:var(--panel)}.dk-note-btn:hover{color:var(--panel);filter:brightness(1.05);border-color:var(--warn)}.dk-picker{position:absolute;bottom:calc(100% + 6px);left:0;right:0;background:var(--panel);border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow-lg);padding:6px;max-height:280px;overflow-y:auto;z-index:20;animation:pop .12s}.dk-picker-h{display:flex;align-items:center;gap:6px;justify-content:space-between;font-size:11.5px;color:var(--faint);padding:4px 8px 6px}.dk-picker-h>span{display:inline-flex;gap:3px}.dk-picker button{width:100%;display:grid;grid-template-columns:100px minmax(0,1fr);gap:10px;padding:7px 9px;border-radius:8px;text-align:left;font-size:13px;background:none;border:0;cursor:pointer;color:var(--ink);align-items:center}.dk-picker button.on{background:var(--primary-soft)}.dk-picker button b{color:var(--primary);font-weight:600}.dk-picker button span{color:var(--ink-2)}.dk-files{display:flex;flex-wrap:wrap;gap:6px;padding:8px 10px 0}.dk-emoji-pop,.dk-kp-pop{top:auto;bottom:calc(100% + 8px)}.dk-emoji{display:grid;grid-template-columns:repeat(6,1fr);gap:2px;padding:8px}.dk-emoji button{height:34px;font-size:18px;background:none;border:0;border-radius:8px;cursor:pointer}.dk-emoji button:hover{background:var(--panel-3)}.dk-tpl{border:1px solid var(--line-strong);border-radius:12px;overflow:hidden;background:var(--panel)}.dk-tpl-head{display:flex;gap:10px;align-items:flex-start;padding:10px 12px;background:var(--warn-soft);font-size:12.5px;color:var(--ink-2)}.dk-tpl-head>svg{color:var(--warn);flex:none;margin-top:2px}.dk-tpl-grid{display:grid;grid-template-columns:210px minmax(0,1fr)}.dk-tpl-list{border-right:1px solid var(--line);display:grid;align-content:start;max-height:220px;overflow-y:auto}.dk-tpl-list button{display:grid;gap:1px;padding:8px 12px;text-align:left;border:0;border-bottom:1px solid var(--line);background:none;cursor:pointer;color:var(--ink)}.dk-tpl-list button .mono{font-size:12px;font-weight:600}.dk-tpl-list button small{font-size:11px;color:var(--muted)}.dk-tpl-list button.on{background:var(--primary-soft)}.dk-tpl-list button.on .mono{color:var(--primary)}.dk-tpl-form{padding:10px 12px;display:grid;gap:8px;align-content:start}.dk-tpl-var{display:grid;grid-template-columns:44px 1fr;gap:8px;align-items:center;font-size:12px;color:var(--muted)}.dk-tpl-preview{background:color-mix(in srgb,var(--c2) 12%,var(--panel));border:1px solid color-mix(in srgb,var(--c2) 25%,transparent);border-radius:10px 10px 10px 3px;padding:8px 11px;font-size:13px;white-space:pre-wrap;color:var(--ink)}.dk-rec{gap:14px}.dk-rec-card{background:var(--panel);border:1px solid var(--line);border-radius:14px;padding:14px 16px;display:grid;gap:12px;box-shadow:var(--shadow-sm)}.dk-rec-i{width:38px;height:38px;border-radius:11px;display:grid;place-items:center;flex:none}.dk-rec-i.vm{background:var(--accent-soft);color:var(--accent)}.dk-rec-i.cb{background:var(--info-soft);color:var(--info)}.dk-vm{display:flex;gap:12px;align-items:center}.dk-vm .waveform{height:40px}.dk-trans{display:grid;gap:10px}.dk-sec-h{font-size:11px;text-transform:uppercase;letter-spacing:.07em;font-weight:600;color:var(--faint)}.dk-tline{display:grid;grid-template-columns:84px minmax(0,1fr);gap:10px;font-size:13.5px;line-height:1.5}.dk-tline p{margin:0;color:var(--ink)}.dk-tw{font-size:12px;font-weight:600;color:var(--c3);display:grid;align-content:start;padding-top:1px}.dk-tw small{font-size:10.5px;color:var(--faint);font-weight:500}.dk-tline.agent 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b{font-size:12.5px;display:block;font-weight:600}.dk-hist-i small{font-size:11.5px;color:var(--muted);display:block}.dk-offer{position:fixed;top:66px;right:16px;width:404px;max-height:calc(100vh - 82px);overflow-y:auto;z-index:75;background:var(--panel);border-radius:18px;color:var(--ink);box-shadow:var(--shadow-lg),0 0 0 1px var(--primary-line),0 0 0 6px color-mix(in srgb,var(--accent) 12%,transparent);animation:dk-offerin .28s cubic-bezier(.2,.9,.3,1.2)}@keyframes dk-offerin{0%{transform:translateY(-14px) scale(.97);opacity:0}}.dk-offer-head{background:var(--chrome);color:#fff;padding:14px 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button[aria-current=true]:before{content:"";position:absolute;top:0;left:30%;right:30%;height:2px;border-radius:0 0 2px 2px;background:var(--grad)}.dk-mnav i{position:absolute;top:6px;left:calc(50% + 6px);background:var(--accent);color:#fff;font-style:normal;font-size:10px;font-weight:700;border-radius:8px;padding:0 5px;line-height:16px}.dk-conv-head{padding:10px;gap:8px}.dk-conv-head .avatar.lg{width:36px;height:36px;font-size:13px}.dk-ch-id h2{font-size:15px}.dk-ch-phone{display:none}.dk-thread-inner{padding:14px 12px 18px}.dk-msg{max-width:88%}.dk-composer-wrap{padding:6px 10px 10px}.dk-tpl-grid{grid-template-columns:minmax(0,1fr)}.dk-tpl-list{border-right:0;border-bottom:1px solid var(--line);max-height:130px}.dk-call-hero{margin:10px 10px 0;padding:14px}.dk-call-timer{margin-left:0;width:100%;grid-template-columns:auto 1fr auto;align-items:center;justify-items:start}.dk-call-timer>.mono{font-size:30px}.dk-call-name h2{font-size:19px}.dk-call-id{gap:12px}.dk-call-av 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#06281b}}:root[data-theme=dark] .dk{--dk-on-ok: #06281b}.dk .btn.success,.dk .btn.success:hover,.dk-accept,.dk-accept:hover{color:var(--dk-on-ok)}